What happens if something goes wrong with your order, and your rights under Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services also come with guarantees that they'll be provided with due care and skill. Nothing in this policy takes those rights away.
If something is wrong with your order
We'll fix it at no cost to you if:
- the product doesn't match the proof you approved;
- it arrives damaged or faulty;
- the NFC chip doesn't read on a compatible phone; or
- we made a mistake.
Depending on the problem, we'll replace it, reprint it, or refund you. If it's a major failure, you choose between a replacement and a refund.
Custom-made products and change of mind
Every tag and card is made to your design, so it can't be resold to anyone else. That's why we don't offer refunds for change of mind once you've approved your proof and we've started production.
- Before you approve your proof: you can cancel for a full refund.
- After you approve it: if you notice a mistake in details you approved, such as a typo, we'll reprint it at cost.
Subscriptions
- Cancel any time. Your subscription stops at the end of the current billing period, and we don't charge you again.
- We don't refund part-months for change of mind.
- If our service fails and we can't fix it within a reasonable time, we'll refund the affected period.
Setup fees
Setup fees cover design, programming and connection work. If you cancel before we start that work, we'll refund the setup fee in full. Once the work is done and delivered with due care and skill, setup fees aren't refundable for change of mind. Your consumer guarantees still apply.
How to ask for a refund or replacement
Contact us through the form on our website as soon as you can. Include your name, business, order details, and a photo if something looks wrong. We'll reply within 2 business days, and we won't ask you to send back anything that's clearly faulty unless we need to inspect it. If we need it back, we cover the cost of returning faulty items.
Refunds go back to your original payment method. Card refunds are processed through Stripe and usually reach your account within 5 to 10 business days.